Walk In Bathtubs FAQ in East Lyme, Connecticut

WHAT CUSTOMERS ARE SAYING:

• 5★★★★★ - "I’m disabled and in a wheelchair, so I went with the handicapped walk-in tub, and I chose Independent Home because of their warranty. Their people were excellent, and the installation was marvelous and expedient. The tub makes bathing a lot easier and safer. It was an enjoyable experience, and the tub’s quality is beyond my expectations."

  John Adams

  2026-07-29

• 5★★★★★ - "The specialist who came out exceeded my expectations with his knowledge, courtesy, and ability to assess my actual needs. The other companies that came out seem to be one-size-fits-all, whereas Independent Home Products was able to custom-tailor my tub to my specific needs. Thank you, Independent Home. I plan on telling everyone I know! If I could give you 10 stars, I would!"

  Pastor Jon

  2026-07-29

• 5★★★★★ - "Independent Home offered us the best deal, so we chose them over other walk-in tub companies. Their sales rep has been very helpful in walking us through how it would look and how they would set it up. In fact, he was part of the reason we went ahead and bought the tub. The installation also went well - their team came in, did their job, and showed us how to use it. I like everything about the new tub, but the jets are the best part!"

  Elizabeth W.

  2026-07-29

• 5★★★★★ - "I was impressed by the price of their walk-in tubs. After comparing several companies, I found their quote to be very competitive and transparent, with no hidden fees or unexpected costs. The representative took the time to explain the available options and helped me choose a model that fit both my needs and my budget. Considering the product's quality and included features, I believe Independent Home provides excellent value for the price. If you're looking for an affordable walk-in tub without sacrificing quality, they're definitely worth considering."

  Beverly F.

  2026-07-29

• 5★★★★★ - "I thought walk-in tubs were all the same, and I decided I wanted one. I got an Independent Home tub, and I like the fact that when I’m in a hurry, I can take a shower. My experience working with the sales representative was great, and I liked him very much. When they came and put it in, they were very professional, and it didn’t take them very long. They did a beautiful job."

  Sherlene Davis

  2026-07-29

• 5★★★★★ - "The sales rep offered a good deal on an Independent Home walk-in tub. It had all the features we were seeking, such as an inward-opening door, water jets, air jets, and a heated seat. The price was reasonable and included a lifetime warranty on the tub and installation, as well as removal of the existing cast iron tub and its acrylic overlay. The price was all-inclusive, including labor and taxes. The installer was meticulous and very professional. He worked over ten hours each of the several days he was at the house, including Saturday and Sunday. We are very pleased with the tub and the installation."

  Lawrence D.

  2026-07-29

• 5★★★★★ - "Dad needed a walk-in tub after he fell in the bathroom. Independent Home Walk-in tubs had a great solution, and the tub allows him to live independently."

  Marie S.

  2026-07-29

• 5★★★★★ - "My husband surprised me with a walk in hydrotherapy tub. Our last house had a backyard hot tub and we loved the hot soaking time and the massaging jets. Now I can have that pleasure whenever I want in the privacy of my bath. I love it and it feels great."

  Denise in Stoneham, MA

  2016-08-24

• 5★★★★★ - "As an educated consumer I have been accused of being obsessive about "doing my research". The fact that this purchase of a walk-in tub was for my mom made me be even more diligent. That's when I came across Independent Home online. From my initial call with Ari I felt at ease with his concern and desire to accommodate us with whatever we would need. He visited her home and I must say that this is where he belongs... In your home. As a nurse I am sensitive to the fact that those in the "home care" world must have empathy... He listened intently to the details of mom's latest fall. He picked up right away on my anxiety given the fact that I live out of town and am trying to do whatever I can to make her home as safe as possible. His calm, caring demeanor allowed me to be able to hear all the information he was sharing with me. After a few minutes with his tape measure he laid out a plan for us. I never felt pressured or uncomfortable with the decisions I needed to make regarding the tub model that we chose. On installation day my "crew", Riaz, Roberto and Brian, showed up at the door ready and prepared for the day. I was taken back by their care and respect for my mother's home... not the usual with my experience with contractors/installers. They listened to me, listened to Ari who had spoken with them before they came and did not stop working for the entire time they were here!! The ancillary concerns I had when I initially met with Ari were carried out by the crew to a T. Roberto went over everything with me during the demonstration of the tub operation and I was thrilled with the entire experience. If you don't choose Independent Home for your tub purchase and installation I wish you luck. 5 stars does not say enough. Thank you so much IH... Please consider this review a verbal hug!!!" Ann Marie in Randolph, MA"

  Ann Marie, Walk In Bathtub Installation in Randolph, MA

  2016-08-24

• 5★★★★★ - "My son surprised me with a walk in tub from Independent Home when I returned from the hospital after surgery. It makes bathing so easy!"

  Danielle in Woburn MA

  2015-04-27

• 5★★★★★ - "Thousands less than the other national brands and more features as well. I'm very pleased with my walk in tub purchase."

  Evelyn, Walk In Tubs in Boston, MA

  2015-04-27

• 5★★★★★ - "The team at Independent Home went above and beyond with my walk-in tub installation. We had to reverse the plumbing because of the toilet location. They did some nice tile work and a wall surround as well. It's wonderful."

  Gina, Walk In Bathtub Installation in Boston, MA

  2015-04-27

• 5★★★★★ - "I was happy with this company because they understood that I needed my walk-in tub immediately. It was ordered, built, shipped, and installed within 10 days. The other companies I met with said it would be 4-6 weeks. I couldn't wait that long, having just returned from the hospital."

  Patty, Walk In Bathtub Installation in Brookline, MA

  2015-04-24

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